Skip to content

Legal

Privacy Policy

How NetRisk handles account information, service data, and privacy requests across the platform.

Last updated: January 2025

Introduction

NetRisk is committed to protecting customer and user privacy. This policy explains how information is collected, used, stored, and disclosed in connection with the platform and related services.

Information We Collect

We collect information provided directly by customers and information generated through normal platform usage.

  • Account, contact, and company information
  • Configuration data and vendor workflow information
  • Usage analytics, device data, and application logs
  • Support, billing, and communication records

How We Use Information

Information is used to operate, secure, support, and improve NetRisk services.

  • Provide platform functionality and customer support
  • Operate assessments, evidence workflows, and monitoring
  • Process billing and service communications
  • Improve product quality, reliability, and security
  • Meet legal, contractual, and compliance obligations

Security and Retention

NetRisk uses administrative, technical, and organizational safeguards to protect information. Retention periods depend on account status, contractual requirements, and legal obligations.

Sharing and Disclosure

NetRisk does not sell personal information. Data may be shared with infrastructure providers, subprocessors, and service partners as required to operate the platform, or where disclosure is required by law.

Customer Rights

Depending on jurisdiction, customers and users may have rights related to access, correction, deletion, restriction, portability, or objection. Requests can be directed to the NetRisk privacy contact.

International Transfers

Where information is transferred across borders, NetRisk uses contractual and operational safeguards appropriate to the applicable legal framework.

Contact

Privacy requests and questions

Contact the NetRisk privacy team at privacy@netrisk.io or reach out through the contact page for general support.